Drilling Support & FAQ.
Clear answers for your administrative and technical operations. Find everything you need to know about 811 tickets, production logs, and the Xpert App.
811 Ticket Management & Compliance
When should I get help managing 811 tickets?
If your crews are experiencing delays due to missing markings, slow locator responses, or disorganized ticket tracking, professional ticket management can help keep your projects moving and compliant.
What does Xpert’s 811 Ticket Management include?
Our team handles the entire workflow:
• Project analysis and ticket planning
• Calling and managing each 811 ticket
• Monitoring marking windows and responses
• Communication with locators when markings are missing
• Continuous follow-ups to prevent delays
• Live Ticket Map updates for field crews
How does the Ticket Map help field crews?
The Ticket Map provides a real-time view of where crews can safely work. It allows teams in the field to instantly see clear areas, pending tickets, and marked zones, reducing confusion and preventing production stoppages.
Estimate Project - Scope & Cost Analysis
When should I use Project Estimate & Cost Analysis?
If you’re unsure about the profitability or execution strategy of a project, this service gives you a clear financial and operational outlook before you commit. It’s especially useful when bidding, scaling operations, or taking on new contracts.
What does Xpert analyze in a project estimate?
We break down your project using your client’s price sheet, projecting expected revenue, estimating execution costs, and evaluating different execution models such as in-house crews, daily rates, production-based crews, or subcontractors.
How does this help me make better decisions?
You receive a full picture of your project with conservative, average, and aggressive scenarios. This allows you to decide whether to move forward, adjust your strategy, or avoid projects that may not be profitable.
Real-Time Daily Production at Your Fingertips
When should I use Production Management and Follow-up?
If you’re struggling with missing production reports, delays in billing, or lack of visibility from your field crews, this service ensures you have accurate, real-time data to keep your projects on track.
What does Xpert track in daily production?
We capture and organize all critical field data, including footage drilled, redlines, asbuilts, bore logs, photos, videos, and field notes—ensuring everything is properly documented and ready for billing and compliance.
How does this improve my operation?
You gain full visibility over your daily production, eliminate guesswork, reduce delays, and ensure your data is accurate and validated—so you can bill faster, avoid disputes, and keep your projects moving efficiently.
Faster Billing & Project Deliverables
When should I use Billing Management & Deliverables?
If you’re experiencing delays in getting paid, missing documentation, or rejected invoices, this service ensures your billing is accurate, complete, and submitted on time according to your client’s requirements.
What does Xpert handle in the billing process?
We manage the entire billing cycle—from organizing production data and preparing deliverables to submitting invoices and tracking approvals—based on your contract terms (weekly, monthly, per project, or daily).
How does this improve my cash flow?
By eliminating errors, ensuring proper documentation, and actively following up on approvals, we help you get paid faster, reduce rejections, and maintain a consistent cash flow.
Protection Against Unfair Damage Claims
When should I use Damage Compliance?
If your company is exposed to damage claims, facing disputes, or dealing with rising insurance costs, this service helps you protect your operation by ensuring proper prevention, documentation, and defense.
What does Xpert do when a damage occurs?
We guide your team step by step, ensuring proper communication, correct reporting, and complete evidence collection using photos, videos, and tools like a hit kit—so nothing is missed.
How does this protect my business financially?
By preventing damages, documenting incidents correctly, and building a strong administrative defense, we help reduce unfair claims, minimize liability, and avoid long-term increases in your insurance costs.
Simplified Payroll & Full Regulatory Compliance
When should I use Payroll Management?
If you’re dealing with payroll errors, missing hours, or confusion between in-house crews and subcontractors, this service gives you full control and accuracy over your payroll process.
How does Xpert manage payroll?
Through the Xpert App, we track clock in and clock out in real time, organize all production and time data, and prepare structured payroll for weekly payments—whether your crews are paid hourly, daily, or by production.
How does this reduce payroll mistakes?
By centralizing all data and applying structured controls, we eliminate manual errors, ensure accurate payments, and keep your operation compliant and organized.